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Wednesday, October 3, 2012
IPhone 5 WiFi bug leads to giant cellular data overages

NEW YORK (CNNMoney) -- Scores of iPhone 5 users hit Apple's support forums over the past week to exchange anecdotal reports on a scary bug: Their phones appeared to be sucking down cellular data even when they were connected to a Wi-Fi network, resulting in big overages as they blew through their monthly data caps.
Apple hasn't publicly commented on how widespread the bug is, but the company confirmed its existence on Sunday when it pushed out a software update aimed at fixing it for customers on Verizon's network.
The software update "resolves an issue in which, under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network,"Apple wrote in a posting on its support website.
Verizon Wireless customers "will not be charged for any unwarranted cellular data usage," a company spokesman told CNNMoney on Monday. The company declined to comment further on the issue.
It's unclear if carriers beyond Verizon (VZ, Fortune 500) are also affected. Some on Apple's discussion board have reported similar problems on AT&T's network.
Apple (AAPL, Fortune 500) and AT&T (T, Fortune 500) did not reply to requests for comment on the issue. A Sprint (S, Fortune 500)spokeswoman said CNNMoney's call late Friday was the first time the company had heard of the issue.
Sporadic reports of slow, inconsistent and buggy Wi-Fi connectionshave plagued Apple's iOS 6 -- the operating system that powers the iPhone 5 -- since its release 12 days ago, but the cell-data problem adds a nasty new twist to the issue. Carriers are using carrots and sticks to move customers away from unlimited data and toward metered billing plansthat cap customers' data use and charge them for overages. Any bugs in how data use is charged will hit customers hard on their monthly bills.
As one customer on Apple's board put it: "When I first noticed the issue, I actually felt sick."
Two CNNMoney readers said their problems appear to be with the iOS 6 software, not the iPhone hardware -- and they indicated that it's a problem on AT&T's network, too.
Gary Milkis said his daughter's iPhone 4 (which had been upgraded to iOS 6) experienced the data glitch, and that he was forced to shut off cellular data to avoid overage charges. AT&T retroactively increased the data limit for last month to make up for the overage, he said.
Another reader, Frank Passalacqua, said AT&T recently informed him that he had gone over his 200 MB monthly data limit.
"This comes as a shock to me because in the two years I had my plan, I never once went over. The funny thing is, I got this message from them the day after I downloaded iOS 6," he wrote in an email. "I just don't think it's right that I'm being charged an extra $15 for going over when I know for a fact I didn't."
A long trail of iPhone 5 users have posted messages on Apple's website expressing surprise at how quickly they seem to be hitting their caps.
"I somehow managed to burn up 1.8gb of data over 5 days on my iphone 5," user Malc Mitch wrote last week on one Apple discussion board. "This had never happened in my past 4 years of owning an iPhone ... I can't believe I'm about to hit my full months data limit in 6 days when I connected to wifi 75% of the day."
"My son's phone used 161 MB of data in one setting while he was in class and on the Wi-Fi network," Apple customer Curtis Sandberg wrote in an email to CNNMoney on Friday. "I'm hoping that Apple will acknowledge and respond to the issue."
Apple has already issued one mea culpa about the iPhone 5. CEO Tim Cook released a public apology on Friday in response to widespread complaints about Apple's new Maps app, which "fell short" of Apple's commitment to "make world-class products," Cook said. 
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Don't expect cheap knockoffs of Apple iPhone's new Lightning charger - Oct. 2, 2012
Don't expect cheap knockoffs of Apple iPhone's new Lightning charger - Oct. 2, 2012
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Tuesday, October 2, 2012
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Samsung Galaxy Note 2 Units Arriving Without Advertised Feature
The Samsung Galaxy Note 2, which recently launched in the United Kingdom, is apparently arriving to some users without the split screen multitasking feature that Samsung recently displayed in a promo video advertising the 5.5-inch phablet device.
According to users on the XDA Developers forums, by way of PhoneArena, some units of the Galaxy Note 2 that touched down in the United Kingdom are not equipped with the split screen multitasking function that allows users to split the Galaxy Note 2′s giant screen and use two applications at the same time.
It appears that some units outside of Korea at this point don’t come with the feature baked into the Android software as was advertised. The feature can be seen in action in the video below.
It’s unclear just how Samsung plans to remedy the issue, if it plans to do that at all. We assume that it will likely issue a software update at some point in the near future but at this point, the company remains mum about the whereabouts of the feature on its brand new phablet device.
This could also mean that the United States bound Galaxy Note 2, which will likely be announced on October 24th, might come without the feature baked in as well. We imagine that it likely will have the feature on board as it won’t arrive for a few weeks or more but at this point, nothing is certain.
The Galaxy Note 2 is expected to touch down in the U.S. on October 24th with AT&T, Sprint, T-Mobile, Verizon and U.S. Cellular all slated to launch the device on their networks.
Several Galaxy Note 2 models bound for the U.S. were pushed through the FCC recently which means that a release is likely coming up very soon. If not by the end of October, then November at the very latest.
The Galaxy Note 2 will come with a 5.5-inch HD display, a quad-core processor, 4G LTE speeds – even on T-Mobile which doesn’t have a 4G LTE network yet, S-Pen support and Android 4.1 Jelly Bean.
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