Date: Nov 29, 2012 1:19:27 PM PST
Hello from Amazon.com.
Thank you for your email regarding your selling account.
Jeff Bezos received your correspondence and asked that I respond on his behalf.
We are unable to provide detailed information on how we link related accounts.
However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously blocked account.
Your funds are reserved for 90 days from the date the account was blocked, per section 5. h. of the Amazon.com Participation Agreement:
h. If we reasonably conclude based on information available to us that Sellers actions and/or performance in connection with the Services may result in a significant number of Buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with the Services or this Agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any Seller actions and/or performance in connection with this Agreement.
Additional questions regarding disbursements should be directed to payments-funds@amazon.com.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Regards,
Seller Performance Team
Amazon.com
http://www.amazon.com
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First
who is this person responding on "Jeff Bezos" behalf, what's their exact name….
The messages never mentioned the sellers name or business name in any of the responses…. We don't need to be reading canned messages,
Next
In the law you're innocent until proven guilty…. This messages keep saying "accounts are related to another account" but amazon fails to prove it.. where the so called evidence…..
Now about this Agreement Section 5 h:
"h. If we reasonably conclude based on information available to us that Sellers actions and/or performance in connection with the Services may result in a significant number of Buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with the Services or this Agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any Seller actions and/or performance in connection with this Agreement. "
It clearly says "significant number of Buyer disputes, chargebacks or other claims"
lots of complaining sellers have perfect feedbacks and customer responses....
Never said anything about relation in blocked accounts…. so Amazon is in Violation of their own contract……
you can't hold people moneys because of account relations reasons when customers are happy with their products…. if they complaint its different… but they haven't. I would understand if you said 30 for complaints but 90 is really pushing it….
We need detail how my account is related to john, Mary, Lucy or jakes accounts… the sellers have a right….
We also need a phone number to speak to someone live on this matter…...
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